Terms of Service

“We” and “us” mean F Koin Tech, Rampura Road, Bhawanigarh, Punjab 148026, India. “You” means the business that holds the account, and anyone using the console under a login it has issued. If you accept these terms on behalf of a business, you confirm you are authorised to bind it.

FleetKoin is software for running a road transport business — loads, trips, driver settlements, trip expenses, freight billing and document expiry, kept in one console. It is a record-keeping and calculation tool. It is not accounting, tax, legal or insurance advice, and it does not file returns or make statutory submissions on your behalf.

We may add, change or withdraw features as the product develops. If we withdraw something you rely on materially, we will give you reasonable notice.

• Each person using the console needs their own login. Sharing one login between people defeats the audit trail and is not permitted.
• You choose who gets a login and what role they hold, and you are responsible for what they do with it.
• Keep passwords confidential. Tell us promptly if you believe a login has been compromised.
• You must give accurate account and company details and keep them current.

Everything your firm enters or uploads — trucks, drivers, customers, rates, trips, expenses, invoices, documents — remains yours. We claim no ownership of it and no licence to use it beyond what running the service for you requires: storing it, backing it up, showing it to your users, and processing it to produce the reports and figures the console exists to produce.

We may use aggregated, de-identified statistics that cannot be traced to you or to any individual — for capacity planning and to improve the product. We will not disclose your figures, your customer list or your rates to anyone.

You are responsible for having the right to put the data in — in particular, for the lawful basis on which you record personal details of drivers, customers and vendors. How we handle that data is set out in our Privacy Policy.

You agree not to:

• Use the console for anything unlawful, or to store data you have no right to hold.
• Attempt to reach another firm's data, probe or bypass access controls, or test the security of the service without our written permission.
• Copy, decompile or reverse engineer the software, or resell or provide the service to a third party as your own.
• Upload malware, or content that infringes someone else's rights.
• Load the service by automated means to a degree that degrades it for other customers.

We may suspend an account that is causing damage or breaking the law. Where the circumstances allow it, we will warn you first and give you a chance to put it right.

Subscription charges, the billing period and any usage limits are as quoted to you in writing when your account is opened. Fees are payable in advance and are exclusive of GST and other applicable taxes, which are charged additionally at the prevailing rate.

Fees already paid are not refundable except where these terms say so, or where the law requires it. We may change our prices on 30 days’ written notice, taking effect from your next renewal — if you do not accept a change you may cancel before it takes effect.

If an invoice goes unpaid, we will chase it and may suspend access after written notice. We will not delete your data solely for non-payment without giving you a reasonable chance to export it.

We aim to keep the console available at all times, but we do not guarantee uninterrupted service. Planned maintenance is scheduled outside Indian business hours where practical and announced in advance. Support is by email during business hours; response times, if any are committed, are those in your written order.

The console runs on infrastructure operated by others — hosting, database and object storage providers, and any payment or messaging provider enabled for your account. We choose them with care and remain answerable to you for the service, but we do not control their networks and are not liable for their outages beyond what clause 12 provides.

The software, its design, and the FleetKoin and F Koin Tech names and marks belong to us. Your subscription grants you a non-exclusive, non-transferable right to use the console for your own business for as long as your account is in good standing, and nothing more. Feedback you send us we may use freely, without obligation to you.

The console calculates from what is entered into it. Profit per trip, amounts outstanding, driver dues and expiry alerts are only as accurate as the underlying entries. Check figures before you rely on them for a payment, a settlement, a filing or a statutory deadline. Document expiry alerts are a convenience, not a substitute for your own compliance calendar.

We provide the service with reasonable skill and care. Beyond that, and to the fullest extent the law permits, the service is provided “as is” without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

Neither party excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss; and our total liability arising out of or in connection with these terms, in contract, tort or otherwise, is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

You will indemnify us against claims brought by a third party arising from data you put into the console that you had no right to hold, or from your use of the service in breach of clause 5.

The subscription runs for the period agreed and renews unless either party gives notice before the renewal date. Either party may terminate for material breach that is not cured within 30 days of written notice.

On termination your access ends, and you may export your data for 30 days. After that we delete it in line with the retention clause of the Privacy Policy. Ask us before that window closes and we will help you get a complete export.

We may revise these terms. For material changes we will notify account administrators by email at least 30 days before they take effect. If you do not accept a change, you may terminate before it takes effect and we will refund the unused portion of any fee paid in advance.

These terms are governed by the laws of India. The parties submit to the exclusive jurisdiction of the courts at [City], India.

If a clause is held unenforceable, the rest stands. A failure to enforce a right is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor of our business. These terms, together with the Privacy Policy and your written order, are the whole agreement between us on this subject.